Tip of the Day: Impersonating a User

We recently added a feature that allows a super administrator to Impersonate a User. We are aware that not everyone here is a super admin, but this is still something you should know is available when you ask for help in troubleshooting an issue. Kavi Support staff use the Impersonate a User feature often as the first step in researching a user issue, in fact.  The new Impersonate a User feature is extremely handy if someone says they can't see or access something that other users are able to see.

If you are a super administrator, you can start at the Kavi Workspace 5 Admin Panel, then choose Manage a User, look up the person having the problem, then click Impersonate User.


At the top of the screen, you will now see: 

Impersonate icon | Name of user you are impersonating (your name in parentheses)

While you are impersonating a user, you see everything inside Workspace exactly as the user sees it. This is extremely handy in helping you determine the nature of the problem: configuration issue, permissions issue, browser issue, firewall issue, etc.

Have you tried this feature yet? Is it making life easier on you? Let us know what you think.

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  • Avatar
    Peter Symes

    This is a really great feature that makes trouble shooting much easier . . . and, if you do have to report a problem to Kavi you can grab a screen shot of what the user sees!

  • Avatar
    Betsy Richter

    Thanks, Peter - we like it, too! 

    But can you tell just who we modeled the impersonate icon after...?  (Anyone else can also respond here, of course...)

    • Betsy
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