Tip of the Day: Impersonating a User

We recently added a feature that allows a super administrator to Impersonate a User. We are aware that not everyone here is a super admin, but this is still something you should know is available when you ask for help in troubleshooting an issue. Kavi Support staff use the Impersonate a User feature often as the first step in researching a user issue, in fact.  The new Impersonate a User feature is extremely handy if someone says they can't see or access something that other users are able to see.

If you are a super administrator, you can start at the Kavi Workspace 5 Admin Panel, then choose Manage a User, look up the person having the problem, then click Impersonate User.

impersonate.png

At the top of the screen, you will now see: 


Impersonate icon | Name of user you are impersonating (your name in parentheses)

While you are impersonating a user, you see everything inside Workspace exactly as the user sees it. This is extremely handy in helping you determine the nature of the problem: configuration issue, permissions issue, browser issue, firewall issue, etc.

Have you tried this feature yet? Is it making life easier on you? Let us know what you think.

Have more questions? Submit a request

Comments

  • Avatar
    Peter Symes

    This is a really great feature that makes trouble shooting much easier . . . and, if you do have to report a problem to Kavi you can grab a screen shot of what the user sees!

  • Avatar
    Betsy Richter

    Thanks, Peter - we like it, too! 

    But can you tell just who we modeled the impersonate icon after...?  (Anyone else can also respond here, of course...)

    • Betsy
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