Submitting Support Requests

Each time you contact Kavi, you reach an expert deeply committed to helping you succeed. We pride ourselves on excellent, prompt service.

Customer Responsibilities

In order to facilitate the support process, we need:

  • detailed information about the issue. Examples include:
    • URL where the problem occurred
    • expected versus observed behavior
    • exact time/date
    • account information for affected users (username)
  • an email sent to the support email address rather than sending it directly to an individual Kavi employee. Multiple people are monitoring the support email address and will be available to help if a specific Kavi employee is unavailable to assist you.
  • the ability to contact you directly if needed. (Please provide us with a phone number where we can reach you when you file your request.)
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